Details of Warranty
All modules come with a one year warranty for parts and repair (Just make sure that
you save your receipt!), providing there are no obvious signs of abuse that would
indicate that the damage is due to some kind "external trauma" or that the user did
not accidentally reverse the power supply. Please contact us before returning an
item, as we reserve the right to purchase shipping through our own accounts in order
to ensure the the best possible price. If you bypass this procedure, than you will be
responsible for the cost of shipping to us, but we will still cover the cost of shipping
back to you.
Repair out of warranty modules?
Not a problem. In this case the buyer must cover the full cost of shipping. Additional
charges will include the cost of parts and labor. As you might imagine, the amount
of time required to fix a module will vary depending on the damage done, but
generally speaking repairs should take no more than 15 or 20 minutes. When the
module is repaired we will send you a paypal invoice for the cost of parts, labor
+ return shipping/insurance. When payment is received (and cleared!) the module
will be shipped back to you.
Copyright 2013. Epoch Modular. All rights reserved.